@misc{importance+of+logistics+services+attributes+influencing+customer+satisfaction,
    author = {Gajewska, Teresa},
    title = {Importance of logistics services attributes influencing customer satisfaction},
    journal = {IEEE ICALT'2015 : 2015 4th IEEE Int. Conf. on Advanced Logistics and Transport, May 20-22, 2015, Valenciennes, France : conference guide},
    publisher = {IEEE},
    date = {2015}
}