@misc{the+impact+of+the+level+of+customer+satisfaction+on+the+quality+of+e+commerce+services,
    author = {Gajewska, Teresa i Zimon, Dominik i Grzegorz Kaczor i Madzík, Peter},
    title = {The impact of the level of customer satisfaction on the quality of e-commerce services},
    journal = {International Journal of Productivity and Performance Management},
    publisher = {Emerald Publishing Limited},
    date = {01.04.2020},
    number = {Vol. 69, No. 4},
    ISSN = {1741-0401}
}